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Continue ShoppingRefund & Returns Policy
1. Eligibility for Returns
Because we sell both perishable and non-perishable grocery items, our return policy varies depending on the product type.
Perishable Items (e.g. fruits, vegetables, meats, baked goods, frozen foods)
- For health and safety reasons, we do not accept returns or exchanges on perishable food items.
- However, if an item arrives damaged, spoiled, or incorrect, please contact us within 24 hours of delivery.
- You may be eligible for a refund or store credit after we review your claim and evidence (e.g., clear photos).
Non-Perishable Items (e.g. canned goods, packaged snacks, dry foods, household items)
- Returns are accepted within 7 days of delivery if items are unused, unopened, and in their original packaging.
- The customer is responsible for return shipping costs unless the return is due to our error (e.g., wrong item sent).
2. Damaged or Incorrect Items
If your order arrives damaged, incomplete, or incorrect, please notify us within 24 hours of receiving your package.
Include the following details in your message to help us resolve the issue quickly:
- Order number
- Description of the issue
- Clear photo(s) of the affected product(s) and packaging
Once verified, we will offer one of the following:
- A replacement item (if available)
- A store credit for the value of the item
- A refund to your original payment method
3. Refunds (If Applicable)
Approved refunds will be processed within 5–10 business days after confirmation.
Refunds will be issued to the original payment method used at checkout.
Please note that your bank or payment provider may take additional time to post the refund.
4. Order Cancellations
Orders can only be cancelled before they are processed or shipped.
Once your order has been packed or dispatched, we cannot cancel or modify it.
To request a cancellation, contact us immediately at support@1stopafricancaribbeanmarket.com with your order number.
5. Exchanges
We currently do not offer direct product exchanges. If you received a defective or incorrect product, we’ll issue a replacement, store credit, or refund as outlined above.
6. Return Shipping Instructions
If your item qualifies for a return:
- Contact us at support@1stopafricancaribbeanmarket.com to receive a return authorization and instructions.
- Ship the item back in its original condition and packaging to the return address provided.
- Include your name, order number, and reason for return inside the package.
We recommend using a trackable shipping service, as we are not responsible for lost or undelivered return parcels.
7. Exceptions
The following items are not eligible for return or refund:
- Perishable or frozen foods
- Opened or partially used products
- Clearance or sale items
- Gift cards or promotional items
8. Contact Information
If you have any questions regarding this Privacy Policy, please contact us at support@1stopafricancarribeanmarket.com.