Easy return / return policy

Return & Refund Policy

1Stop African Caribbean Market Inc.

Location: Ontario, Canada

1. Overview

At 1Stop African Caribbean Market Inc., we strive to ensure the freshness and quality of all products, including frozen and dry goods. In accordance with Ontario’s Consumer Protection Act, 2002, and applicable food safety regulations, we provide the following return and refund policy for your convenience and protection.

2. General Return Conditions

Returns must be initiated within 7 days of the original purchase date.

A valid proof of purchase (e.g. store receipt or online order confirmation) is required.

Items must be returned in their original, unopened packaging, and in saleable condition, unless defective or spoiled.

For in-store returns, the customer must bring the item to our physical location.

Refunds or exchanges are subject to management approval.

3. Frozen Food Products

Due to Ontario public health and food safety laws, returns or exchanges on frozen food products are not permitted except in the following situations:

Eligible for Return or Exchange (within 24 hours of purchase):

Product was spoiled, damaged, or expired at the time of sale.

You received the wrong product due to a store or delivery error.

Product packaging was compromised before it left our control.

Conditions:

Product must remain frozen and be returned in original packaging.

Customer must contact us within 24 hours of purchase or delivery to report the issue.

Visual proof (e.g. photos of the item and packaging) may be required.

Not Eligible for Return:

Change of mind or customer error

Improper storage after purchase

Opened or partially used products

4. Dry Goods (Non-Perishable Foods)

Returns of dry grocery items such as rice, flour, canned goods, snacks, spices, and beverages are accepted under the following conditions:

Eligible for Return (within 7 days):

Product is unopened, unused, and in original packaging.

Product was sold damaged, defective, or expired.

Incorrect item was received or purchased due to staff error.

Not Eligible for Return:

Opened or partially used products (unless defective)

Expired products due to customer delay

Items marked “Final Sale” or promotional clearance

5. Damaged, Defective, or Incorrect Items

If you receive an item that is:

Damaged or spoiled at time of purchase

Incorrect (wrong item delivered)

Defective or expired

Please notify us within 24–48 hours of receiving the item. You may:

Visit the store in person

Contact us via phone or email (see Section 8 below)

We may offer a:

Full refund

Replacement

Store credit, depending on the situation

6. Refund Processing

Approved refunds will be issued via the original payment method (debit, credit, or cash) or as store credit, at the customer’s request.

Please allow 5–10 business days for card payments to be refunded by your bank or credit card issuer.

7. Non-Returnable Items

The following items are final sale and cannot be returned:

Fresh produce

Fresh or frozen meat

Custom orders or special items

Items marked “Final Sale”

Gift cards

8. How to Request a Return or Report an Issue

To initiate a return or report a product issue, please contact:

1Stop African Caribbean Market Inc.
Address: 16 Lisa St. unit 2A, Brampton, ON L6T 5R2, Canada 
Phone: +1 289-752-1189
Email: 1stopafricancaribbeanmarket@gmail.com

Please include:

Your full name

Date of purchase

Product details

Reason for return

Photos (if applicable)